Help and support

Answers to common questions about the PsyClinicAI app. If you cannot find what you need, write to us.

Contact

Email: support@psyclinicai.com
We reply within 2 business days.

Frequently asked questions

How do I sign in, and how does two-factor authentication work?

Sign in with your email address and password. If two-factor authentication is switched on for your account, the app then asks for a one-time code from your authenticator app. If you lose access to your authenticator, email us from the address registered to the account and we will help you verify and reset it.

What is the demo account?

The demo account is a public practice with fictional cases only. It is reset every night and nothing in it is real client data. Do not enter real client information there. Use it to look around the app; it is not a working account for your own practice.

How do I delete my account?

In the app, open Settings and choose Delete account. Follow the confirmation steps. If you cannot reach the app, email us from your registered address and we will process the request.

Where is my data stored, and what do you do with it?

The service runs on servers in Germany. What we collect, why, and for how long is set out in the privacy policy and on the privacy and security page.

Can I export my data?

You can export your documents from the app once you have signed them. For a copy of the other data we hold about you, email us and we will send it.

How do I report a problem?

Email support@psyclinicai.com and tell us what you were doing, what you expected and what happened, plus your device and app version. Please do not include client names or other client details in the email.